Return & Refund Policy

Return & Refund Policy (English)

At Orasub (operated by Hangzhou Lida Technology Co., Ltd.), we always aim to make sure our customers love our products. We carefully curate our items to bring trusted quality into your home. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Standard Returns (30-Day Policy) We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase (such as your order confirmation email).

2. 1-Year Limited Warranty (Defects & Replacements) All Orasub© products go through a strict quality inspection process. We are confident in our quality and proudly offer a limited 1-year warranty.

  • What is covered: If your product develops a malfunction or manufacturing defect within one year of purchase, we will quickly organize a free replacement.

  • What is not covered: Our warranty does not cover theft, loss, accidental damage, or wear and tear from improper use.

3. How to Initiate a Return or Warranty Claim Starting a return is simple and stress-free:

  1. Contact us directly at support@orasub.com. Please include your Order Number and the reason for your return or replacement request.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

4. Refunds Once we receive and inspect your return, we will let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within a few business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

5. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to a product defect or a mistake on our end, Orasub will cover the return shipping costs.

  • Change of Mind: If you are returning an item because you changed your mind, you will be responsible for paying the return shipping costs.

6. Non-Returnable Items Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), personal care goods, and gift cards. Please get in touch if you have questions or concerns about your specific item.

Contact Us For any return questions, you can always contact us at:

  • Email: support@orasub.com

  • Company Entity: Hangzhou Lida Technology Co., Ltd.