Privacy Policy

This Privacy Policy describes how Hangzhou Lida Technology Co., Ltd. (operating as Orasub) collects, uses, and protects your personal information when you visit or make a purchase from orasub.com. We are committed to safeguarding your privacy and ensuring your data is handled securely in compliance with global standards.

Information We Collect

When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

  • Device Information: Version of web browser, IP address, time zone, cookie data, and how you interact with the site. This helps us load the site accurately for you and optimize performance.

  • Order Information: Your name, billing address, shipping address, payment information (including credit card numbers via secure gateways), email address, and phone number.

  • Customer Support Information: Any additional details you provide when contacting us for order assistance or returns.

How We Use Your Information

We use your personal data strictly to provide our services and improve your shopping experience:

  • Fulfilling orders, processing payments, and arranging for fast-tracked shipping.

  • Providing you with invoices and order confirmations.

  • Communicating with you regarding support inquiries or policy updates.

  • Screening our orders for potential risk or fraud.

  • Sending promotional emails or exclusive offers (only if you have opted into our subscription list).

Sharing Your Personal Information

We share your information only with trusted third parties to help us operate our business:

  • Shopify: We use Shopify to power our online store. They manage data securely on our behalf.

  • Logistics Partners: We share your shipping details with major carriers to deliver your packages.

  • Legal Compliance: We may share information to comply with applicable laws and regulations, respond to a subpoena, or protect our lawful rights.

Your Rights

Depending on your location (such as under the GDPR or CCPA), you have the right to access the personal information we hold about you, port it to a new service, and ask that your personal information be corrected, updated, or erased.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

  • Email: support@orasub.com

  • Company Entity: Hangzhou Lida Technology Co., Ltd.